Refunds Policy
Cancellation
By placing an order, you affirm that you have carefully reviewed, comprehended, and willingly agreed to adhere to the policies outlined below.
For order changes before shipping, please don't hesitate to contact us via email at sales@oietime.com. We'll be happy to assist you with your requested.
Return or Resend
Our policy remains in effect for a duration of 30 days starting from the date of your item's arrival. Regrettably, should you request a return or reshipment after this 30-day period has elapsed since you received your item, we are unable to provide a return reshipment.
You have two options:
- Return:
We gladly accept returns for items due to shipping errors or defects arising from our oversight (e.g., incorrect, or damaged items).
Please be aware that specific items are not eligible for returns, such as food products and pre-sale items. To facilitate your return, we kindly request a receipt or proof of purchase. For further assistance, please reach out to our support team at sales@oietime.com.
- Resend:
In case an item arrives defective due to our mistake (e.g., incorrect item), we are committed to promptly resending you the correct item.
If an item is found defective due to shipping issues (e.g., damaged during transit), we will gladly send you a replacement item at no additional cost, covering all shipping expenses.
Refunds (if applicable)
Upon receiving and evaluating the returned item, you will receive an email acknowledgment as a receipt. We will also promptly inform you if your refund request has been approved. Once approved, your refund will be processed within 3 business days and automatically credited back to your original payment method.
In cases where returning the item due to shipping issues might be inconvenient or if the item is damaged upon receipt, we can help ease the situation by offering a partial refund to cover a portion of the loss.